Refund Policy

Refund Policy

We want every customer to be satisfied with their purchase on WPUrduTheme.com. Please read our refund terms carefully before buying any theme.

1. Refund Request Time

You can request a refund within 2 days after making your payment.

2. When You Can Get a Refund

We only provide refunds in a few specific cases:

  • If the theme is not working properly.
  • If you are unable to install the theme, and our support also fails to fix the issue.
  • If a theme is sent wrongly by mistake.
  • If payment is made twice by error (duplicate payment).

In all such cases, we will verify your issue and issue a refund after confirmation.

3. Non-Refundable Situations

Refunds are not available in the following cases:

  • Customer changes their mind after receiving the theme.
  • Theme has been customized or modified by the buyer.
  • Theme files have already been downloaded or used.

Once the theme is delivered and downloaded, it cannot be returned or exchanged.

4. Refund Method

Refunds are always sent through the same payment method that was used for the purchase. For example, if payment was made via Easypaisa, JazzCash, Bank Transfer or PayPal, the refund will be processed through the same channel.

5. How to Request a Refund

You can request a refund through our Contact Page or by sending us a message on WhatsApp. Please share your payment receipt or transaction ID with your request for faster response.

6. Processing Time

After refund approval, we process payments within 24 hours. Please note that actual transfer time may depend on your bank or payment provider.

7. Final Note

By purchasing any theme from WPUrduTheme.com, you agree to this refund policy. We always try to make sure our customers are happy with their purchase and receive full support for installation and use.

For any questions, please contact our support team at Contact Page or WhatsApp.